Hot on the heels of releasing the Mix in June, Doogee is back to release the Mix 2 just four months later. The Mix 2 features a host of improvements like a significantly larger battery, an 18:9 display, and a refined design, but the headliner of the Mix 2 just might be the quad-camera setup. Today we talk about the solutions to the common problems of the Doogee Mix 2.

Dual-camera setups are becoming the norm of the rear of the phones in 2017, but it’s not often that you see dual front cameras as well. You’ll get a standard 8 MP 88-degree lens as well as a wider angle 130-degree lens that Doogee has designed to capture selfies with entire groups of friends. It’s calling it the “wefie,” but we will refuse to use that term from here on out. But enough of that, lets jump right in

[Important] Follow these steps hierarchically, and make sure to test to see if one step worked before proceeding to the next step. Get Droid Tips will not be held responsible for any harm done to your device. If you encounter any problem along the way, kindly let us know in the comments section.

So without further ado, here are the major/common issues found on the Samsung Galaxy J7 Max and how to fix each of them.

You may have an unstable application if it:

  • Doesn’t open
  • Crashes frequently
  • Freezes or becomes unresponsive
  • Displays error messages

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Perform a soft reset: A soft reset deletes any temporary files that may be causing the issue, but does not erase any of your content or data.
  • Turn the device off by pressing the Power/Lock key.
  • Wait 10 seconds.
  • Turn the phone back on.
  1. Clear application cache: Clear the application cache on your applications to free up space and improve performance.

  • Be sure you clear only the application cache and not the application data.

  • When you clear the application data, it removes your personal settings and info such as login information and high scores.

  • Clearing the application cache does not erase any of your content or data.

  • From the home screen, scroll down the Status bar.

  • Scroll to and tap Settings.

  • Scroll to and tap Apps.

  • Scroll to and tap an app.

  • Tap Storage.

  • Tap CLEAR CACHE.

  1. Clear application data: Caution: When you clear application data, you’re permanently deleting your user information, settings, high scores, credit card information, and other files that weren’t downloaded originally.

When you clear application data, the application resets to look like the first time you opened it.

  • From the home screen, scroll down the Status bar.
  • Scroll to and tap Settings.
  • Scroll to and tap Apps.
  • Scroll to and tap an app.
  • Tap Storage.
  • Tap CLEAR DATA.
  • Review the warning, then tap DELETE.
  1. Uninstall and reinstall the application that isn’t working: A complete application uninstall removes all related files, settings, and data from your device. After the uninstall, reinstall it to try to fix any download errors and to be sure you have the latest software version of the application.
  • Uninstall the application.
  • Download and reinstall the application.

You may have Bluetooth� issues if your Device is unable to:

  • Pair with a Bluetooth device
  • Connect to a Bluetooth device
  • Recognize a Bluetooth device
  1. Does your phone you’re pairing with support the same Bluetooth protocols as your Device?

Refer to the Bluetooth device’s user manual for compatibility.

Your device is compatible with Bluetooth v4.0 and supports:

  • Advanced Audio Distribution Profile (A2DP)
  • Audio/Video Remote Control Profile (AVRCP)
  • Device Identification Profile (DI)
  • Generic Audio/Video Distribution Profile (GAVDP)
  • Generic Object Exchange Profile (GOEP)
  • Hands-Free Profile (HFP)
  • Headset Profile (HSP)
  • HID Over GATT Profile (HOGP)
  • Human Interface Device Profile (HID)
  • Message Access Profile (MAP)
  • Object Exchange Profile (OBEX)
  • Object Push Profile (OPP)
  • Personal Area Networking Profile (PAN)
  • Phone Book Access Profile (PBAP)

If the manual doesn’t list any of these protocols, your device is unable to connect to that Bluetooth device.

  1. Is Bluetooth enabled on both devices?

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Bluetooth may be turned off on either the device or the other Bluetooth device. Be sure Bluetooth is enabled on both devices.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap Bluetooth.
  • To turn Bluetooth on, tap the Bluetooth switch to On.
  1. Is the Bluetooth device in range?

The Bluetooth communication range for most devices, including your device, is about 30 feet. Be sure your phones are in range.

  1. Perform a soft reset.

A soft reset deletes any temporary files that may be causing the issue.

  • Turn the device off by pressing the Power/Lock key.
  • Wait for 10 seconds.
  • Turn the phone back on.
  1. Remove the pairing and re-pair the Bluetooth device.

Removing the pairing, restarting your device, and then re-pairing the Bluetooth device refreshes and updates your connection.

You may have email issues if you’re unable to:

  • Send emails
  • Receive emails
  1. Verify mobile data is enabled.
  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap Connections.
  • Tap Data usage.
  • If needed, tap to enable Mobile data.
  1. Update the data profile.
  • From the home screen, swipe down the Status bar. Note: Updating the data profile requires that the device be in your network coverage area.
  • Tap the Settings icon.
  • Scroll to and tap System Update.
  • Tap Update Profile.
  • Once the profile update is complete, tap OK.
  • The data profile is now up to date.

If your device still can’t connect to data, troubleshoot data connectivity.

  1. Verify that the email address and password are correct.

On your device web browser, navigate to your email provider’s website and try to sign in to your email account.

If you’re unable to sign in, double-check that you entered the correct username and password.

If you recently updated your email account password, you also have to update the email settings on your device.

  1. Double-check that you have set up your email account correctly on your Device.

Be sure that you’ve entered the exact settings for each email account you want to access. The instructions are different depending on the type of email account you’re trying to set up.

  • For a personal email address:

This is the most common scenario and includes all major public email providers such as Yahoo!, Hotmail, Gmail, and AOL.

If you’ve already set up the email address on your device, try removing it from your phone to delete any incorrect settings.

  • Removing your email account doesn’t delete any of your emails, it only removes the link to your account for now. Remove an email account.

  • Add your email account to your device.

  • For a business email address via Microsoft Exchange:

Many companies provide a Microsoft Exchange email address to their employees.

Boost Mobile recommends that you contact your IT department for the correct setup information. You’ll need your server address, domain, username, and your corporate password.

After you have this information,set up the Microsoft Exchange account.

If your Exchange account still doesn’t work, contact your corporate IT department for more help.

  1. Perform a soft reset.

A soft reset reconnects your device to the Boost Mobile network

  • Turn off the device by pressing the Power/Lock key.
  • Wait for 10 seconds.
  • Turn the phone back on.

You may have issues with calls if you have:

  • A low signal strength
  • Trouble making or receiving calls
  • Frequently dropped calls
  1. Verify airplane mode is turned off
  • From the home screen, scroll down the Status bar.
  • Tap Settings.
  • Tap Connections, then tap Airplane mode.
  • If Airplane mode is ON, tap the switch to turn it OFF.
  1. Verify if coverage is available at your current location.

If your device has low signal strength, see if your location is within wireless provider coverage.

If your phone is in a 4G LTE coverage area, make sure 4G LTE is enabled.

You may have touchscreen issues if your phone:

  • Screen doesn’t respond to your touch
  • Freezes
  1. Verify if your screen protector or protective case is interfering with the touchscreen.

Sometimes, the thickness or texture of a screen protector or the pressure of a protective case affects the touchscreen’s performance.

Try removing any screen protector or case, and test to see if your issue is fixed.

Caution: Some screen protectors may not reapply properly.

Note: Use only device-compatible protective cases.

  1. Perform a soft reset.

A soft reset reconnects your Device to the Nationwide Boost Mobile 4G LTE Network.

  • Turn off the device by pressing the Power/Lock key.
  • Wait 10 seconds.
  • Turn the phone back on.
  1. Identify if the operating system is affecting touchscreen functionality.

If these steps don’t solve your issue, a broader performance issue may be the cause.

You may have low internal memory issues if your phone is:

  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

Low memory issues can arise when you have too many applications on your Device or when you need to clear your application cache.

  1. Uninstall unused applications.

We recommend that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

Uninstall an application.

Note: Your Device comes with some pre-installed applications that you can’t uninstall.

  1. Move applications to the memory card.

By default, your Device saves all applications to internal memory. To free up internal memory, you can move some applications to the memory card.

Note: Be sure your memory card has enough space to handle the transfer. You can also consider switching to a higher capacity memory card.

  • From the home screen, swipe UP to view Apps.
  • Scroll to and tap Settings.
  • Scroll to and tap Apps.
  • Scroll to and tap the preferred application.
  • Tap Storage.
  • Tap CHANGE.
  • Tap the SD card name.
  • Tap MOVE.
  1. Clear application cache.

Each application has a cache of temporary files that may be taking up memory. Try to free up space by clearing the application cache from your larger applications first and then continue to clear the cache on the rest of your apps. You may not be able to clear the cache for every application and, rarely, an application may not function as expected afterward.

  • Clear the application cache on your applications to free up space and improve performance.

  • Be sure you clear only the application cache and not the application data.

  • When you clear the application data, it removes your personal settings and info such as login information and high scores.

  • Clearing the application cache does not erase any of your content or data.

  • From the home screen, swipe up to view Apps.

  • Scroll to and tap Settings.

  • Scroll to and tap Apps.

  • Scroll to and tap the preferred application.

  • Tap Storage.

  • Tap CLEAR CACHE.

A soft reset deletes any temporary files and can potentially free up internal memory without erasing any of your content or data.

  • Turn off the device by pressing Power/Lock key.
  • Wait 10 seconds.
  • Turn the phone back on.

1. Doogee Mix 2 Cannot Access The Internet

(a) Are you using a new SIM card?

If you are using a new SIM card, we recommend these solutions:

  • First of all, you should activate the SIM card and use network traffic.
  • Insert the SIM card in another phone to determine if the SIM card itself is faulty. For assistance, you can contact the service provider.
  • Verify that the specific network/carrier frequency is compatible with the phone.

(b) What if I’m using an old SIM card?

If you have set monthly traffic limits, check whether you have used up your allowance for the cellular network. If you have reached the limit, then you will not be able to use any more cellular data on the existing plan.

How to check: Go to Settings – Wireless & Network – Cellular. Check to ensure that the cellular network can be used. Still not working? Try the following steps:

  • Reboot Phone – Your phone has exceeded its data quota and you’ve paid for extra data but the network is still not useable. Simply restart the phone.
  • Reset APNs to default – The APN setting may be incorrect. Go to Settings – Network – APNs – Reset to default, and the system will choose the correct settings.
  • Contact the Internet Service Provider – If the previous methods do not work, you can contact the provider for assistance.

2. Wi-Fi Signal on Doogee Mix 2 Is Always Turned Off

Solutions

  • Make sure the phone is within the effective WiFi distance from the router.
  • Ensure that the specific WiFi band of router is supported by the phone.
  • Do not connect too many devices on the same router at the same time.
  • Backup the phone data and restore it to its factory settings.
  • If there is still an issue with receiving the WiFi signal, the wireless module may be damaged, you can contact the customer service for technical assistance.

3, Doogee Mix 2 Wi-Fi Signal Is Always Interrupted

  • Use another mobile phone to determine if the problem is caused by the network signal coverage.
  • If the WiFi module is faulty, it may need to be returned to the factory for repair.

First and foremost, make sure Bluetooth is turned on. You should see the little Bluetooth symbol at the top of your phone’s screen. If you don’t, go into the settings to enable it.

  • Check Proximity Distance: Make sure the two devices are in close enough proximity to one another.

  • Check Discoverabilty Settings: First, go into your phone’s settings and tap on Bluetooth. Turn on the Discoverable mode, making the phone visible to the other device. Then, do the same operation to the device that you want to pair, like smartphone, car, headphone, etc.

  • Restart Device: If still not working, try to reboot the device to solve the problem.

  • Repair Device: Make sure you delete all previuosly paired devices and re-pair latest device and check if the problem is solved.

  • Check Hardware problem: Once the above methods are invalid, it might be the hardware problem, the phone may need to return and repair.

  • Ensure the SIM card is placed securely and correctly into the card slot.

  • Maybe the SIM card has a poor contacst, just power off and remove the SIM card. Clean the chip in SIM card with an eraser, then replace and power on device.

  • Check whether the SIM card is activated. If not, enter the phone’s “Setting – SIM Cards Setting – SIM 1 (UIM1) / SIM 2 – Activate” and tick this option.

  • The read-card module can sometimes fail. Back up all your data on the phone, including contacts, messages, photos, etc. And restore to the factory settings in “Setting – additional settings – Backup & reset – Factory data reset”.

  • Once all the above solutions are ruled out, the card slot may be damaged, just return it back to the factory to check and repair.

  • Insert SD Card into another device to determine if the SD card has broken or poor contacts. If it is eventually broken, replace with a new card.

  • Probably, something may be wrong with the read card module, please format the phone after backing up all your  important data.